PORT OF LONDON AUTHORITY

QUALITY POLICY

The PLA is committed to performing all its duties and tasks in a timely, positive and cost-effective manner, balancing the needs and expectations of stakeholdersto ensure the Port remains a vibrant contributor to the economy of the UK. The PLA is also committed to continuous improvement in the performance of its tasks, in its use of resources to accomplish them, and to maintaining its registration under ISO 9001:2008.

To this end it is Board policy that the PLA shall:

·       Measure performance as a basis for establishing improvements in key areas and regularly review and report key performance indicators.

·       Maintain a safe regulatory regime for navigation, whichis paramount to the PLA’s role, investigate all reported incidents in accordance with documented procedures and initiateformal warnings or legal proceedings where appropriate.

·       Keep in place a Navigational Safety Management System based on the Port Marine Safety Code, which requires formal risk assessment, effective safety management and use of competent people, with input from customers, stakeholders and PLA staff. 

·       Fully consult staff, stakeholders and customers on any significant changes being considered, invitesuggestions for improvement and to remainaware of customer requirements. 

·       Encourage feedback from customers and stakeholders and ensure that any possible improvements in systems or procedures are fully considered and where appropriate, put into effect.

·       Maintain a Strategic Plan detailing its objectives for the improvement of services and operations.

·       Regularly review thePlan and progress in achieving the objectives at seniormanagement and Board level.  

·       Operateat all times openly and transparently in the overall long-term interests of the Port’s stakeholders. 

·       Complywith all legal requirements and pursue established best practice. Review all byelaws, directions and other regulations every three years to ensure they remain appropriate. 

·       Regularly audit the quality management system in order to review conformity and propose corrective or preventative actions.

Further, asthe PLA’s services depend upon the quality of its staff, the PLA is dedicated to the training and continuous development of all its people. 

This revision to the quality policy was approved by the PLA Board on 23 March  2012 and will be reviewed at no longer than three-yearly intervals.